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Step-by-step guides for everything in HeyBookMe. Pick a topic below or search for what you need.
Classes & scheduling
Creating a class
Add a new class, set pricing and capacity, and configure one-off or recurring schedules.
Class categories
Organise your timetable with categories so clients can filter what they're looking for.
Customers & bookings
Managing bookings
View, create and cancel bookings. Mark attendance and handle last-minute changes.
Managing customers
View customer profiles, booking history, passes, and add your own notes.
Pass purchases
View customer pass purchases, check balances, find orders & bookings.
Products
Promotional tools
Discount codes
Create percentage or fixed-amount discount codes with usage limits and expiry dates. Pro plan feature.
Passes
Create and manage class passes and credit passes for your studio. Pro plan feature.
Emails & automation
Managing emails
Configure which automated emails are sent and customise their content on the Pro plan.
Class reminders
Set up pre-class reminder emails so clients never miss a session.
Rebooking reminders
Automatically nudge clients to rebook after a class when they haven't yet scheduled their next one.
Waiting lists
Keep full classes full automatically. Clients join a waiting list and are emailed automatically if cancellations open places up.
Booking experience
Hosted page & embedding
Share your HeyBookMe booking page or embed the timetable widget in your own website.
Customer data fields
Collect extra information from clients at the point of booking with custom form fields.
Your account
Your profile
Update your name, email address, password and notification preferences.
Organisation details
Manage your business name, logo, contact details and booking page settings.
Managing your team
Invite team members and manage their access to your HeyBookMe account. Pro plan feature.
Payments & billing
Connecting Stripe
Link your Stripe account to start accepting online payments at the point of booking.
Managing your subscription
Upgrade to Pro, view billing history, update your payment method or cancel your plan.
Platform fees
How platform fees work on the PAYG plan and how they differ from Stripe transaction fees.
We're here for you
Can't find what you're looking for? Drop us an email and we'll get back to you. Pro plan customers get priority support.
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